Frequently Asked Questions

Why should I shop at L.S. Jewelers?

The three pillars of L.S. Jewelers in Robinson Town Centre are Selection, Service and Price. For over sixty years, we have built our reputation one customer at a time. We pride ourselves on providing top-notch customer service. We always have a large selection of unique jewelry to go along with many of the popular and traditional styles. Because we manufacture and import diamonds directly, we are able to provide our customers with outstanding prices on quality diamonds and fine jewelry.

When you walk into L.S. Jewelers, our goal is to find that special piece of jewelry that suits your needs. Our sales staff does not work on commission, so we are able to work together to help you find the right diamond or jewelry for your needs. We care about our customers and it shows. That is why generations of customers continue to trust us with their diamond and jewelry needs.

We carry a large selection of Laboratory Certified Diamonds and Diamond Jewelry. All of the diamonds in our inventory are inspected and hand selected for value and quality by one of our GIA trained staff members. At L.S. Jewelers, our inventory far exceeds that of any ordinary jewelry store.

Finally, because we have two excellent Goldsmiths on staff, we are able to ensure that the workmanship of your jewelry is of an outstanding quality. Whether it is ring sizing or setting a beautiful new diamond into the mounting of your choice, you can rest assured that an experience professional jeweler is going to do the job right. We welcome the challenge of custom designing your diamond jewelry or wedding bands. We look forward to the excitement of a new groom or bride to be when they see their engagement rings or wedding bands finished for the first time.

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What is your Phone Number?

We can be reached by phone at (412) 788-0760

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What are your Store Hours?

Our store is open from Monday to Saturday, from 10:00am until 8:30pm. We are closed all day on Sunday.

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What is a Laboratory Certified Diamond?

A Laboratory Certified Diamond is graded in an independent laboratory and returned to the store with a full report on the grading and identifying qualities of the diamond. When the lab receives the diamond, they measure and grade the stone based on a standardized scale. The most widely accepted scale for grading the identifying characteristics of a diamond is the “GIA Scale” for color and clarity.

At L.S. Jewelers, we use Global Gemological Labs to certify the majority of our loose diamonds. GGL is widely recognized as one of the world's premier scientific diamond grading laboratories. GGL provides diamond grading reports in addition to an appraised value for each gem.

While a “Lab Cert” can be an effective tool for comparison shopping, you should always trust your eyes to make the final decision when purchasing a diamond. How the diamond looks to you, both under magnification and to the unaided eye, is far more important than what any certification may say about the grade of a diamond.

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What is an Irradiated Fancy Color Diamond?

When a diamond is chemically pure, it has no visible color. Chemically Pure or “Colorless” diamonds are very rare. The majority of diamonds gain some form of impurity during the crystallization process. During the birth of a diamond in nature, it can gain trace amounts of nitrogen, hydrogen or boron during the process. The resulting rough diamonds will appear yellow or brown in color when cut and polished. If the diamond contains enough of these foreign elements, it becomes a “fancy colored” diamond. Naturally occurring fancy colored diamonds are very rare, and therefor very expensive. However, the majority of diamonds contain just enough of the trace elements to tint the stone a yellow or brownish color. This is where the irradiation of diamonds comes in.

Irradiation is a treatment process by which a person in a laboratory finishes the job which nature only started. Our diamonds are colored using a process called ion (or neutron and electron) bombardment. Depending on the outcome of the bombardment process, some stones are further heated to temperatures as high as 1200 degrees Celsius to fully bring out the color. During the treatment process, in-between color diamonds transform into fancy vivid shades of yellow, blue, and green. (And very rarely, pink.) Depending on the color of the diamond before treatment, there is a great variance in the shades of the individual color hues of the irradiated diamonds.

The diamonds do not retain any radiation from the process. The change in color to the diamond is permanent. The result of this process is a beautiful fancy colored diamond, which can be purchased for a fraction of the price of a natural fancy color diamond.

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Do You Offer Jewelry Appraisal Services?

Yes, Appraisals are done by appointment, while you wait. The cost for an appraisal is based largely on the size and complexity of the jewelry being appraised. For more information, or to schedule an appraisal, please contact us.

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What is your Return Policy?

Our return policy is 30 days, cash back. After that, store credit. All returned merchandise must be with it's original packaging in new, unworn condition and accompanied by the original receipt. If the jewelry has been altered from it's original state, (i.e. sizing) a restocking fee may be assessed.

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Do You Offer a Layaway Program?

Yes, our layaway program is popular choice for guys who select their engagement ring with a little help from the bride to be, but want to keep the actual proposal date a surprise! No interest is charge on a layaway, and there are never any hidden fees.

It takes only 20% of the total purchase price to open a layaway and we require payment equaling at least 10% of the remaining balance every 30 days. We like to keep layaways to a maximum time period of 6 months, however, if your account is in good standing, arrangements can be made to extend the length of the layaway.

All refunds on layaways must be made within 60 days of the original purchase date. After 60 days on layaway, store credit will be issued on any refund.

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Do You Offer Financing?

Yes. We offer our customers financing through American General Financial Company. You can find out more about American General by clicking here.

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Do you accept Jewelry Trade-In's?

We offer full value for any diamond purchased from L.S. Jewelers towards a larger diamond. We do not set limits, the only rule is that you must go up in total value of your jewelry. This policy applies only to the diamond itself. Any mounting is subject to wear, so it cannot be traded at full value. However, we do offer value for trade minus any work that may be required to repair a ring to like new status. If the jewelry is worn beyond a point where it can be reasonably restored, scrap value will be assessed and offered for a trade in value.

Jewelry not purchased from L.S. Jewelery is evaluated for trade in on a "per case" basis.

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Do you do Jewelry Repairs?

Yes, we offer full fine jewelry repair services on your platinum, palladium, gold or white gold jewelry. All repairs are preformed in store by our experienced Goldsmiths. Our jewelry shop does not work on Sterling Silver, Cubic Zirconia or other simulated gemstones stones. Certain gems such as onyx, topaz, opal, emerald and other "softer" gem stones can be worked upon, but must be repaired at the customer's risk.

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Where are your Jewelry Repair's Done?

All of our jewelry work is done right here in our store. We have a full service shop that can do everything from simple soldering to custom designing the jewelry of your dreams.

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How long will my Jewelry Repair take to be Completed?

The average turn around time for jobs in our shop is one week. Because of the volume of work we receive, you are in essence securing your place in line when you leave your jewelry with us to be repaired. Your jewelry spends the evenings in our store securely locked away in our vault.

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Do you size Class/Military Rings?

In most cases, the answer to this question is no. The best way to have your class ring sized is to send it back to the manufacturer. (Balfour or Artcarved are the two largest)

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Do you do Watch Repairs?

Yes and No. Minor repairs such as changing watch batteries and sizing watch bracelets are done, in most cases, for customers while they wait. Any brand of watch that we do not carry must be worked upon at the customer's risk.

We refer our Major repairs for watches out of warranty (i.e. replacing the crystal or repairing the watch movement) to several different watch makers depending on the type of watch and the type of repair, for a referral to a watch maker.


-General Quartz Watch Repair-
Ranson Jewelers
8 W. Pike Street
Canonsburg, PA 15317
(724) 746-4770

Henry Nazarian
1128 Pinewood Drive
Mt. Lebanon, PA 15243
(412) 760-4991

-Mechanical and Higher End Watch Repair-
Time & Chime
Michael Kaleny
4027 Murray Ave
Pittsburgh, PA 15217

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